Customer service plays a vital role in a business. In fact, it can make or break a business in just a snap. There are various types of customer service, the most popular one is engaging with customers via social media. We also have the traditional type such as phone calls and emails. But did you know? Customer service is also the key to boost your sales performance. You know what they say, a happy customer is a paying customer. With that said, listed below are ten tips to improve your customer service. Let’s have a look at them.
Create a Goal
Before anything else, you need to understand your vision for your business. Think of things about what you do best and how can you solve people’s problems through your product. And after that, create a realistic weekly goal. Don’t worry, your goals will gradually improve as you go on. Ensure that you measure the progress of each goal you’ve made from time to time.
Customer feedback is essential for every business. That’s why you need to encourage your customers to leave a review if they have tried your product. There are various ways that you can do this such as email, social media, or even phone calls. Don’t feel down if they give you a negative feedback. Use this as a stepping stone to improve your products and services in the future.
Technology allows us to do things quickly in a jiffy. So whenever a customer has a concern about your products or services, always make it a habit to respond immediately. Remember, we are living in a world where everything can be done in just a click of a button, and customer service is a part of that.
Take Advantage of Cross-Sell
Customers love freebies, and you can do this in a way of cross-selling. Cross-selling is a technique where you give extra offerings from their purchase. For example, when a customer purchased a laptop, you can offer a free laptop bag to go with it. The more you utilize cross-sell, the more customers you’ll gain and your performance will increase.
Knowledge is Key
Don’t just stand on the same ground of customer service. Along with responsiveness, you must also pair this with knowledge that you can offer to your customers. And for that, you can use social media platforms such as Facebook and Twitter to share some knowledge about your business. You can post tips & tricks, advices, educational videos, and the like for your customers to read/watch on.
Make Use of Referral Incentives
If your business relies on referrals to gain more customers, then use this to your advantage to improve your customer relationship performance. Customers love incentives so make sure to give them some if they successfully referred your business with their friends or colleagues.
Train Your Front-Line Staff
Your front-line staff is the image of your business. One wrong move from them and your business’ reputation will surely go downhill, and potential customers will surely look at your business as something to avoid from. That’s why it is important to train your front-line staff how to handle customers well. Make sure that they have the skills and also the personality to win customers.
Be Mindful of Everyone
Just because you’re the leader of the business it doesn’t mean that you have to take all the credit to yourself. Every employee you in your company should be appreciated as well. This creates a stronger bond between you and your workers so make sure that you give them credit when they achieve something successfully.
Break the Boundaries
Don’t be stuck into one place. If you have the guts, go for the extra mile and strive hard for your business. Don’t let your brand only be a “brand”. Let your customers see what you can do as a company to win them. Additionally, always prioritize customer relationship to build trust.
Don’t Feel Down with Negative Feedback
Not most of the time your company will receive praise from your customers. Along the way, negative comments and reviews will surely knock at your office’s front door. But just because you received such doesn’t mean that you will treat them negatively as well. Use this negative feedback to your advantage to improve your products and services in the future. Always address your customer’s concern so that they will feel that you are listening as a company.